Seller

Internnect Inc.

Responsible Person

CEO: Ryuichi Okamoto

Address

301, 4-5-7 Roppongi, Minato-ku, Tokyo 106-0032, Japan

Telephone

+81-50-1807-2500 (Mon–Fri 10:00–17:00 JST, closed weekends & Japanese holidays)

E-mail

support@ramengo.jp

Product Price

Shown on each product or plan page (tax-inclusive where applicable)

Costs Beyond Product Price

1) International shipping from Japan (see “Shipping & Customs Policy”)2) Import duties, VAT/GST, and customs brokerage fees—paid by the customer3) Currency-conversion fees set by your card issuer

Payment Methods

Credit cards, Apple Pay, Google Pay

Payment Timing

Charged at sign-up; thereafter automatically on the same calendar day each month (subscription model)

Delivery Time

Order enters fulfillment within 48 h of payment confirmation and ships via international courier (typical transit 7–14 business days)

Order Quantity Limit

One subscription box per account per month per plan; additional orders subject to stock availability

Cancellation Deadline

Complete cancellation via “My Account” at least 48 hours before the next billing date

Returns / Exchanges

Because ramen is a food product, returns or exchanges for customer convenience are not accepted. If items arrive damaged, missing, or defective, contact us within 7 days of delivery with photos; if conditions are met, we will resend or issue store credit of equal value.

Defective Product Handling

We cover return shipping (if requested) and resend replacements; if replacement is impossible, we refund by reversing the card charge.

System Requirements

Site optimised for the latest versions of Chrome, Safari, Firefox, and Edge.

Special Conditions & Limits

Some ramen contain pork, shellfish, or alcohol-derived seasonings. Please check ingredients for religious or allergen restrictions. Orders may be cancelled if import regulations in your country prohibit certain ingredients.