Last updated: 28 May 2025 Because cup-ramen is a food product with limited shelf life, our refund and return rules differ from those for non-perishable goods. Please read carefully before subscribing.

1. General Principle

All sales are final once an order is processed (typically 48 hours after the monthly billing date). Routine returns for reasons such as “change of mind” or “flavour preference” are not accepted.

2. Cancellations Before Processing

• Deadline – Cancel via your account dashboard at least 48 hours before the upcoming billing date to avoid the charge.

• After that cut-off, the order enters fulfilment and cannot be halted or refunded.

3. Damaged, Defective, or Missing Items

We will replace—or, if replacement is impossible, refund—the affected items if:

ConditionWhat You DoWhat We DoVisible damage to outer box or cupEmail support@ramengo.jp within 7 days of delivery with clear photos of: 1) shipping label, 2) damage, 3) lot code on lid.Investigate and ship a replacement box or issue pro-rated credit to your account.Missing itemsEmail us within 7 days with order number and photo of received contents.Verify weight scan / fulfilment log; reship missing items or credit.Quality issue (e.g., broken seal)Same as above; include photo of lot code.Same process; we may request return or safe disposal.

Tip: Keep all packaging until your claim is resolved; couriers may require inspection.

4. Lost Parcels

If tracking shows “delivered” but you did not receive the package, contact us within 10 days of the recorded delivery date. After investigation we may:

• file a carrier claim and reship; or

• issue store credit equal to the undelivered portion.

5. Customs Holds & Refusal

Ramens occasionally contain ingredients (e.g., pork, alcohol-derived flavourings) restricted in some countries.

• Your responsibility – Verify import rules in your jurisdiction (particularly Saudi Arabia).

• Customs fees, duties, or confiscations are non-refundable. If an entire parcel is returned to us unopened, we can reship at your cost; otherwise the order is forfeited.

6. Allergies & Dietary Restrictions

Ingredient panels are posted on the Site and on each cup. We cannot guarantee allergen-free or halal-certified status unless explicitly stated. Reactions due to allergens do not constitute grounds for refund.

7. Processing of Approved Refunds

• Method – Refunds are applied to the original payment method whenever possible; otherwise we issue RAMEN GO store credit.

• Timeline – 5-10 business days after approval, subject to your bank’s processing time.

• Currency – Refunds are issued in JPY. Exchange-rate differences or bank fees are beyond our control.

8. Chargebacks

Before initiating a chargeback, please contact us; most issues can be resolved quickly. Unauthorized chargebacks may result in account suspension.

9. Contact

Email: support@ramengo.jp
Phone (US): +1 (888) RAMEN-GO
Phone (KSA): +966-(0)-800-RGO-HELP

Include your order number and relevant photos to expedite resolution.

By subscribing to RAMEN GO, you acknowledge and accept the terms of this Refund / Return Policy.